Shipping policy

SHIPPING & DELIVERY POLICY

London Event Florist delivers fresh flowers, plants and floral arrangements across London and selected surrounding areas.

DELIVERY AREAS

Delivery availability depends on the destination postcode, delivery date and the type of order.

If you are unsure whether we can deliver to a particular address, please contact us before placing your order.

DELIVERY DATES

Available delivery dates are shown when ordering.

For important occasions, we recommend ordering in advance wherever possible.

Same-day or short-notice delivery may be available for selected products and areas, subject to flower availability and our delivery schedule.

DELIVERY TIMES

We do our best to complete deliveries within the requested delivery day.

Unless a specific timed delivery service has been agreed in advance, we cannot guarantee an exact delivery time.

RECIPIENT NOT AVAILABLE

If the recipient is unavailable when we arrive, our driver may, where appropriate:

• leave the flowers in a safe place;
• leave them with a neighbour, concierge or reception;
• contact the recipient using the details provided; or
• arrange another delivery attempt.

The most appropriate option will depend on the property, weather conditions and circumstances at the time.

Where another delivery attempt is required because nobody was available or suitable access could not be obtained, an additional delivery charge may apply.

HOTELS, OFFICES & COMMERCIAL ADDRESSES

We regularly deliver flowers to hotels, offices, restaurants, venues and other commercial addresses.

Please provide the full business or venue name, recipient's name and any useful delivery instructions when ordering.

Deliveries to these locations may be accepted by reception, concierge, security or another authorised member of staff on behalf of the recipient.

DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information, including:

• recipient name;
• full delivery address;
• postcode;
• contact telephone number; and
• any relevant access or delivery instructions.

We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information supplied when ordering.

If a delivery needs to be rearranged because the address or delivery information provided was incorrect, an additional delivery charge may apply.

FRESH FLOWERS

Our flowers are prepared carefully for delivery and should be cared for as soon as they arrive.

Fresh flowers are naturally delicate and seasonal. We take appropriate care when transporting them and select packaging suited to the arrangement and delivery conditions.

DELAYS OUTSIDE OUR CONTROL

Occasionally deliveries may be affected by circumstances outside our reasonable control, including severe weather, road closures, traffic disruption, access restrictions or other unexpected events.

Where this happens, we will make reasonable efforts to complete the delivery as soon as possible and communicate with you where necessary.

WEDDINGS, EVENTS & BESPOKE INSTALLATIONS

Weddings, events, corporate work and large floral installations are arranged separately and may be subject to individual delivery, installation, collection and de-rig terms agreed as part of the project quotation or contract.

QUESTIONS ABOUT DELIVERY

If you have any questions about flower delivery, a specific postcode or an existing order, please contact London Event Florist using the contact details on our website.