Customer Service Policy

As a London event florist, we take great pride in providing exceptional customer service to all of our clients. Our policy is to ensure that every interaction with our customers is professional, responsive, and tailored to their individual needs. Below are the key components of our customer service policy:

Communication
We believe that open and clear communication is key to providing excellent customer service. We will respond to all customer inquiries and requests in a timely manner, and keep our clients informed throughout the planning and execution process.

Consultation
We understand that each event is unique, and we will work closely with our clients to understand their vision and create a customized floral design plan that meets their specific needs and budget.
Quality: We are committed to providing high-quality flowers and floral arrangements that are fresh, beautiful, and well-crafted. We will source the best flowers available to ensure that our clients receive a product that meets or exceeds their expectations.

Flexibility
We recognize that circumstances can change, and we will be flexible in adapting to any changes that may arise during the planning or execution process. We will work with our clients to find solutions that meet their needs and minimize any inconvenience.

Professionalism
We believe that professionalism is essential to providing excellent customer service. We will be punctual, respectful, and courteous in all interactions with our clients, and will maintain a clean and organized work environment.

Satisfaction Guarantee
We stand behind our products and services, and are committed to ensuring that our clients are satisfied with the final result. If for any reason our clients are not completely satisfied, we will work with them to find a resolution that meets their needs.

In summary, our customer service policy is built on clear communication, personalized consultation, high-quality products, flexibility, professionalism, and a satisfaction guarantee. We believe that these principles are essential to providing exceptional customer service and ensuring that our clients have a positive experience working with us.

Complaints policy
While we strive to provide excellent service to all of our clients, we recognize that there may be times when our clients are not satisfied with our products or services. In the event that a client has a complaint, we have a clear and transparent complaints policy in place to ensure that their concerns are addressed in a timely and professional manner. Below are the key components of our complaints policy:

Contact
If a client has a complaint, they should contact us as soon as possible to discuss their concerns. They can contact us by phone or email, and we will respond within 24 hours to acknowledge their complaint and schedule a time to discuss it further.

Investigation
We will investigate the complaint thoroughly, gathering all relevant information and speaking with any staff members or vendors involved in the event.

Resolution
Once we have investigated the complaint, we will work with the client to find a resolution that meets their needs. This may include providing a refund, offering a discount on future services, or other solutions as appropriate.

Communication
We will keep the client informed throughout the complaints process, providing regular updates on our progress and any steps we are taking to address their concerns.

Follow-up
After the complaint has been resolved, we will follow up with the client to ensure that they are satisfied with the outcome and to address any remaining concerns they may have.

Learning
We will use the complaint as an opportunity to learn and improve our services. We will review our processes and procedures to identify any areas where we can make improvements, and take steps to prevent similar complaints from occurring in the future.

Overall, our complaints policy is designed to ensure that our clients' concerns are addressed in a timely and professional manner, and that we take appropriate steps to resolve the issue and prevent similar complaints from occurring in the future. We believe that this policy is an essential component of our commitment to providing excellent service to all of our clients.

Confidentiality policy
As a London event florist, we understand that our clients may share personal and confidential information with us in the course of planning and executing their events. We take our responsibility to protect this information very seriously, and have a clear and transparent confidentiality policy in place to ensure that our clients' information is kept safe and secure. Below are the key components of our confidentiality policy:

Data Collection
We will only collect personal information from our clients that is necessary for us to provide our services. This may include names, contact information, and details about the event.

Data Protection
We will take appropriate measures to protect our clients' personal information from unauthorized access, use, or disclosure. This may include physical security measures, such as secure storage and locking of paper files, and electronic security measures, such as firewalls and encryption.

Data Use
We will only use our clients' personal information for the purpose for which it was collected, and will not share or disclose this information to any third parties without our clients' consent, except as required by law.

Data Retention
We will retain our clients' personal information for as long as necessary to provide our services, or as required by law. Once the information is no longer needed, we will dispose of it securely.

Data Access
Our clients have the right to access and review their personal information that we have collected, and to request corrections or updates as needed.

Data Breaches
In the event of a data breach, we will promptly notify our clients and take appropriate measures to mitigate any potential harm.

Overall, our confidentiality policy is designed to ensure that our clients' personal information is kept safe and secure, and that it is only used for the purpose for which it was collected. We believe that this policy is an essential component of our commitment to providing excellent service to all of our clients.

Online data protection policy
As a London event florist, we understand the importance of protecting the personal data of our clients and website visitors. We take our responsibility to safeguard this data very seriously and have a clear and transparent online data protection policy in place. Below are the key components of our online data protection policy:

Data Collection
We will only collect personal information from our clients and website visitors that is necessary for us to provide our services or to respond to inquiries. This may include names, contact information, and details about the event.

Data Protection
We will take appropriate measures to protect personal information from unauthorized access, use, or disclosure. This may include physical security measures, such as secure storage and locking of paper files, and electronic security measures, such as firewalls, encryption, and secure servers.

Data Use
We will only use personal information for the purpose for which it was collected, and will not share or disclose this information to any third parties without the individual's consent, except as required by law.

Data Retention
We will retain personal information for as long as necessary to provide our services, or as required by law. Once the information is no longer needed, we will dispose of it securely.
Cookies: Our website may use cookies to enhance user experience. Cookies are small files that are stored on the user's computer and contain information about their browsing activity. Users have the option to accept or reject cookies on our website.

Data Access
Individuals have the right to access and review their personal information that we have collected, and to request corrections or updates as needed.
Data Breaches: In the event of a data breach, we will promptly notify affected individuals and take appropriate measures to mitigate any potential harm.

Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage individuals to review their privacy policies.

Overall, our online data protection policy is designed to ensure that personal information is kept safe and secure, and that it is only used for the purpose for which it was collected. We believe that this policy is an essential component of our commitment to providing excellent service to all of our clients and website visitors

Non returnable Perishable products
As a London event florist, we regret that we cannot accept returns on fresh flowers. Due to the perishable nature of our products, it is not possible for us to resell flowers that have already been delivered. Therefore, we have a strict no return policy in place for all fresh flower purchases.

We take great care in selecting and preparing our flowers, and we strive to ensure that our clients receive the highest quality products. However, we cannot be held responsible for any damage that may occur to the flowers after they have been delivered, such as due to exposure to extreme temperatures or improper handling.

We encourage our clients to inspect their flower arrangements upon delivery and to notify us immediately if there are any issues or concerns. We will make every effort to address any problems and to ensure that our clients are satisfied with their purchase.

Thank you for your understanding of our no return policy on fresh flowers. If you have any questions or concerns, please do not hesitate to contact us.